1. Information We Collect

We may collect the following types of data when you interact with our website or use our services:
a. Personal Information
Full Name
Email Address
Phone Number
Billing / Payment Information
Account Login Details
b. Technical Information
IP Address
Browser Type & Version
Device and OS Information
Login and Access Timestamps
c. Service Usage Data
Hosting activity logs
Resource usage and performance statistics
Server IP and configuration interactions We do not store or have access to your debit/credit card details. Payments are processed securely by trusted third-party payment gateways.

2. How We Use Your Information

We use the collected data for purposes such as:
Creating and managing your hosting account
Processing orders, billing, and invoices
Providing customer support and troubleshooting
Improving service performance and reliability
Sending important account or service notifications
Detecting, preventing, and addressing abuse or illegal activities

3. Data Security

We use industry-standard methods to secure your data, including:
Encrypted communications (SSL/TLS)
Secure server storage practices
Restricted access to confidential data
However, no method of data transfer or storage is 100% secure.

4. Cookies and Tracking

Our website may use cookies to:
Secure login sessions
Remember user preferences
Analyze and improve website performance
You may disable cookies through your browser, but some features may stop working.

5. Data Sharing

We do not sell or trade your data. We may share information only with:
Payment gateways, for transaction processing
Data center providers, to deliver hosting services
Law enforcement, if legally required
All third parties are required to maintain data confidentiality.

6. Your Rights

As a user, you have the right to:
Request access to the data we hold about you
Request correction of inaccurate information
Request deletion of your account and personal data (subject to billing and legal limitations)
Request that we stop sending promotional messages
You may submit such requests to our support team.

7. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect data from minors.

8. Changes to This Privacy Policy

We may update or revise this Privacy Policy at any time. Continuing to use our services after updates means you accept the revised terms.

9. Governing Law

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of India.

8. Contact Support

For any inquiries or issues, contact our support team:
Email: novacloudserverhelp@gmail.com
Phone: +917584068467 (Call/Whatsapp)